Service inconsistent with the contract rejected Returns
December 19 from the Tianjin Municipal Consumer Association was informed that the quarterly mobile phone complaints remained high. Meanwhile, the home-improvement complaints about the heat up, a number of causes of contract problems decoration, decoration materials, quality issues, scheduling and after-sales service problems caused by home-improvement complaints. Beauty salons complaints this quarter issue is more prominent, and its business practices should be standardized.
Concern is the wedding photography complaints with seasonal peaks. “11″ period, a time when shooting wedding photos, wedding ceremony organized during the peak period, this quarter, wedding photography is more prominent complaints. The main manifestations are: 1, the operator fails to provide services contract, and refused to refund the deposit; 2, consumers custom-made wedding dress, the operator fails to deliver according to the agreed time, delay the use of economic loss to consumers ; 3, consumers ask for photos after the wedding photography negatives, the operators are required to pay additional fees, because the two sides signed agreements not expressly negative attribution of a dispute. For example: a pair of young men and women reflect their complaints in a certain brand stores tailored to a value of 3066 yuan in suits to prepare for the wedding to use. When according to the agreed date to collect the goods, we found that size does not match and can not wear. Only promised to modify its business, but can not promise completion time. Wedding day approaching, consumers make return request, but the shop was rejected. The Consumer Association Mediation, shop Fang Cai returned to consumers.